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Why do I receive an error when using Parallels Plesk Panel FTP Domain Backup?

Some of the information in this article is advanced material we make available as a courtesy. Please be advised that you are responsible for properly following the procedures below. Customer Support cannot assist with these topics.

If you encounter an error when attempting a Parallels Plesk Panel FTP backup of your domain (during either a manual or scheduled FTP backup), Parallels Plesk Panel has released fixes for versions 7.5.4, 7.5.5, and 7.5.6 that eliminate the root cause of these errors.

To Implement the Parallels Plesk Panel Domain FTP Backup Fix for your Windows Hosting Account

1. Navigate to the location appropriate for your Parallels Plesk Panel version:
   • 7.5.4 download
   • 7.5.5 download
   • 7.5.6 download
2. Download the zip file to your local computer.
3. Upload (FTP) the zip file to your hosting account.
4. Remote desktop to your hosting account.
5. On your hosting server, from the Start Menu, select Control Panel > Administrative Tools > Services.
6. Stop the Parallels Plesk Panel service.
7. Unzip the zip file to one of the following locations:
   • Parallels Plesk Panel version 7.5.4: c:program filesswsoftpleskadminbin
   • Parallels Plesk Panel versions 7.5.5 and 7.5.6: c:swsoftpleskadminbin
8. Start the Parallels Plesk Panel control panel service.

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