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Frequently Asked Questions

Rebooting Your Dedicated Server

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Last Updated: July 21, 2017 1:24 PM

To reboot your dedicated hosting server, you will need to SSH or Remote Desktop to your server (depending on your operating system) and then issue a reboot command.

To Reboot Your Dedicated Hosting Server


In Linux

  1. SSH to your server.
  2. In the command line, type:
    su -
    reboot

In Windows 2003

  1. Remote Desktop to your server.
  2. From the Start menu, select Shut Down.
  3. From the What do you want the computer to do? drop down menu, select the action you want the take.
  4. In the Shutdown Event Tracker section, under Option, select the reason you are rebooting your server.
  5. In the Comments field, enter your comments regarding the reason for your reboot. This step is required.
  6. Click OK.

In Windows 2008

  1. Remote Desktop to your server.
  2. From the bottom left-hand-corner of the screen, click Start.
  3. Select the right arrow and click Restart.
  4. This opens the "Shut Down Windows" UI. Select an option and enter a comment.
  5. Click OK.

If you are unable to reboot your server yourself, using SSH for Linux or Remote Desktop for Windows, you can request a power cycle of your server using the Hosting Control Panel.

To Submit a Power Cycle Request in the Hosting Control Panel

  1. In the Hosting Control Panel, under Support, click Request Power Cycle. A confirmation message displays.
  2. Click Request Power Cycle to confirm your request.

NOTE: Power cycles typically take between 30 minutes and one hour to complete.

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