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Frequently Asked Questions

Where are database back-up files saved?

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Last Updated: July 21, 2017 1:25 PM

Your back-up file is placed in the _db_backups folder on the root level of your hosting account. The system pulls restored files from this folder. We protect all of your back-up files from anonymous access. However, you can use your FTP user name and password to browse or download the files.

NOTE: If you cannot view the file in your Hosting Control Panel's FTP File Manager, connect to your hosting account using an FTP client to view it. For more information, see Connecting to Your Hosting Account with FileZilla (FTP).

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