What does my SSL Status mean?
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Last Updated:
July 21, 2017 1:24 PM
An SSL certificate authenticates the identity of your website to visiting browsers and encrypts their information, so you can build trust with your customers. Your SSL Status represents the status of any Standard Single Domain SSL certificate that you have purchased and is displayed in the Account Summary section of the Hosting Control Panel. For assistance checking your SSL Status, see How do I check my SSL Status?
NOTE: Only Standard Single Domain SSL certificates are redeemable through the Hosting Control Panel. For assistance redeeming other types of certificates, see:
Requesting Your SSL Certificate
Installing Your SSL Certificate
These are the different SSL Statuses that may display in your Account Summary:
- Credit Available
- This status is an active link that displays when you have purchased a Standard Single Domain SSL certificate, but have yet to apply it to your hosting account. Clicking this link directs you to the Activate SSL page in the Hosting Control Panel where you can activate your SSL certificate.
- Purchase SSL Certificate
- This status is an active link that displays when you do not have any Standard Single Domain SSL certificate credits. Clicking this link directs you to the Secure Certificates page in your account where you can purchase a Standard Single Domain SSL certificate to apply to your hosting account.
- Active
- This status is an active link that displays when you have successfully applied a Standard Single Domain SSL certificate to a domain within this Hosting account. Clicking this link directs you to the Secure Certificates page in your account where you can log in to your Secure Certificate Services account.
- Install in Progress
- This status displays when you have activated a Standard Single Domain SSL certificate and the system is installing the certificate to your hosting account.
- Removal Pending
- This status displays when you have requested the removal of an SSL Certificate from your hosting account, and the system is processing the removal request.
- Install Failed
- This status displays when your request to install a Standard Single Domain SSL certificate to a domain in your hosting account failed. If you receive this status, contact customer support.
