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Frequently Asked Questions

Sending Files to the Design Specialist

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Last Updated: November 21, 2017 10:58 AM

With the Design Manager, you can easily send files to your Design Specialist to use for your Dream Design Team® project. This can include images, text, or any other content for your site or logo. You can log in and view files you have sent. Once you do, it's also easy to remove files you no longer want to use.

NOTE: You must have a new project in progress or an open ticket to be able to send files.

Sending a Single File to the Design Specialist

If you want to make a small update to your project, the fastest and easiest way is to upload a single file to the Design Manager, where your Design Specialist can access it.

To Send a Single File to the Design Specialist

  1. Log in to your Account Manager.
  2. Select one of the following:
    • Dream Web Design — Website and Web Store Design Services
      • Next to the project you want to work with, click Options.
      • Click View Project.
    • Custom Design Services — Logo and other Custom Design Services
      • Next to the project you want to work with, click Launch.
  3. Go to the Actions menu for the account you want to use, and then click Manage Files. The Files page displays.
  4. From the Send a File section, click Browse. An explorer window displays.
  5. Select the file you want to send, and then click Open. Your file displays in the Send a File section.
  6. Click Upload. You file uploads.
  7. To view your file, click the Files tab. Your file displays in the files section, where your Design Specialist can access it.

Sending Multiple Files to the Design Specialist

If you need to send your Design Specialist several files at once, you can do so with the Multiple File Upload feature.

To Send Multiple Files to the Design Specialist

  1. Log in to your Account Manager.
  2. Select one of the following:
    • Dream Web Design — Website and Web Store Design Services
      • Next to the project you want to work with, click Options.
      • Click View Project.
    • Custom Design Services — Logo and other Custom Design Services
      • Next to the project you want to work with, click Launch.
  3. Go to the Actions menu for the account you want to use, and then click Manage Files. The Files page displays.
  4. In the Send a File section, click Multiple File Upload. The Upload Files page displays.
  5. From the Upload Files section, click Browse.
  6. Select the files that you want to upload, and then Click Open.
  7. When you have selected all the files you want to send, click Upload. To clear all the field and start over, click Clear All. Your files upload.
  8. To view your files, click the Files tab. Your file displays in the files section.

Deleting Files from Your Project

If you decide you no longer want to use a file you uploaded to the Design Manager. Your Design Specialist will not have access to those files to use for your project.

To Delete Files from Your Project

  1. Log in to your Account Manager.
  2. Select one of the following:
    • Dream Web Design — Website and Web Store Design Services
      • Next to the project you want to work with, click Options.
      • Click View Project.
    • Custom Design Services — Logo and other Custom Design Services
      • Next to the project you want to work with, click Launch.
  3. Go to the Actions menu for the account you want to use, and then click Manage Files. The Files page displays.
  4. Go to the files you want to delete, and then click the Red X. The file deletes.
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