Retrieving Your Domains By Proxy Login Information
Domains By Proxy® (DBP) provides Private Registration for your domain names. When you purchase privacy services, DBP sends you an email message with your customer number, password, and a link to the DBP website.
If you forget your login information, you can retrieve your customer number, retrieve your password hint, or reset your password on the DBP website.
If you no longer have access to the email address associated with your DBP account and you cannot log in to update it, you must submit a Request for Email Update Form before you can retrieve or reset your login information.
If you have trouble retrieving your DBP login information or need help with the Request for Email Update Form, contact DBP at accountservices@domainsbyproxy.com.
To Retrieve Your Customer Number
- Go to DomainsByProxy.com, and then click Log In.
- Click Forgot your login information? The Account Retrieval window displays.
- Select Retrieve Customer Number, and then complete the following fields:
- Enter a domain registered in this account — Enter a domain name in the DBP account you want to log in to.
- Enter
security code — Enter the security code that displays on the right.
- Click OK. DBP sends your customer number to the email address on file in your DBP account.
NOTE: If you cannot access or do not remember the email address on file in your DBP account, see To Submit a Request for Email Update Form below.
- After you receive your customer number, click Return to Login to log in to your DBP account.
To Retrieve Your Password Hint
- Go to DomainsByProxy.com, and then click Log In.
- Click Forgot your login information? The Account Retrieval window displays.
- Select Retrieve Password Hint, and then complete the following fields:
- Enter user ID or customer number — Enter the customer number or login name for the DBP account you want to log in to.
- Enter current street address — Enter the street address associated with your domain name(s) as listed on the Customer Information page in your DBP account. For information about the Customer Information page, see Updating Contact Information for Domain Names with Privacy.
- Enter security code — Enter the security code that displays on the right.
- Click OK. Your password hint displays.
- Click Return to Login to log in to your DBP account.
To Reset Your Password
- Go to DomainsByProxy.com, and then click Log In.
- Click Forgot your login information? The Account Retrieval window displays.
- Select Reset Password, and then complete the following fields:
- Enter user ID or customer number — Enter the customer number or login name for the DBP account you want to log in to.
- Enter email address on this account — Enter the email address associated with your DBP account.
- Enter security code — Enter the security code that displays on the right.
- Click OK. DBP sends password reset information to the email address on file in your DBP account.
NOTE: If you cannot access or do not remember the email address on file in your DBP account, see To Submit a Request for Email Update Form below.
- Click Return to Login.
- When you receive the email, use the Click here link to access the Reset Password window, and then complete the following fields:
- Enter user ID or customer number — Enter the customer number or login name for the DBP account you want to reset the password for.
- Enter
Authorization Code — The authorization code from the password reset email displays here automatically. - Enter new password — Enter a new password for your DBP account.
- Confirm new password — Re-enter the new password for your DBP account.
- Enter password hint — Enter a hint to remind you of the new password for your DBP account.
- Click OK. The Password Update window displays.
- Click OK, and then click Log In to log in to your account with your new password.
To Submit a Request for Email Update Form
- Go to the Request for Email Update Form.
NOTE: Pop-up blockers can prevent the Request for Change of Account/Email Update window from displaying. Please turn off any pop-up blockers for this site.
- In the Domain name field, enter the domain name associated with your DBP account. To add another domain name, click + Add Another, and then enter the domain name.
- For Step 1, enter the following information:
- Your first name — Enter your first name.
- Your last name — Enter your last name.
- (Optional) Company name — If a company is the legal registrant for the domain name(s) in the DBP account, enter the company name, and then select I certify that the Company Name specified above is the legal account holder of this domain name.
- A valid email address — Enter a valid email address at which we can contact you. We do not recommend using an email address associated with the domain name.
- Phone number — Enter a valid phone number at which we can contact you.
- (Optional) For Step 2, if possible, enter the following account information:
- First name on account — Enter the DBP account holder's first name.
- Last name on account — Enter the DBP account holder's last name.
- Login name — Enter the login name you created for the DBP account.
- Customer number — Enter the customer number for the DBP account.
- (Optional) For Step 3, enter any additional information that might help us to complete your request.
- For Step 4, read the instructions about submitting the current DBP account holder's government-issued photo identification. If you agree to the terms and conditions, select I agree to be bound by the terms and conditions stated above.
- For Step 5, do one of the following:
- Select Upload files now, and then click Browse to upload a government-issued photo identification file from your computer. To upload another file, click + Add Another and repeat the upload process.
NOTE: We accept the following file formats: .png, .jpg, .pdf, .jpeg, .bmp, .gif, .tif, and .tiff.
- Select Skip uploading and email files later if you want to email your government-issued photo identification file to accountservices@domainsbyproxy.com at a later time.
- Select Upload files now, and then click Browse to upload a government-issued photo identification file from your computer. To upload another file, click + Add Another and repeat the upload process.
- For Step 6, enter the access code in the field.
- Click Submit.
