Capturing Information Through Wireshark
If you have experienced issues with your website, we might need information about your connection to our servers. While there are numerous programs that can capture this information, we recommend using Wireshark.
To Capture Information through Wireshark
- Go to wireshark.org, and then download and install Wireshark.
- Launch Wireshark.
- From the Capture menu, select Interfaces.
- Next to the interface that has the highest number of packets, click Start.
- Launch your FTP client or Web browser and try to connect to your hosting account.
- Wait approximately 30 seconds, and then click Stop running the live capture.
- From the File menu, select Save. Save the file on your computer.