Troubleshooting Domain Name Transfers to Us
When you transfer a domain name to us, problems can occur. On the Pending Transfers page in the Domain Manager, the Status and Admin Email (Registrant Email for a .au) columns provide information on how to resolve problems with your transfers. Refer to the list below to resolve problems with your incoming transfers.
If one of the following error messages displays:
- Error: Domain locked — You must unlock your domain name at your current registrar, and then click Restart transfer now. For more information, see How do I restart a domain name transfer after I correct an error?
- Error: Privacy enabled — You must cancel the privacy for your domain name at your current registrar and change your administrative contact's (admin) email address (if necessary). If you have a .au domain name, you should update your registrar contact's email address. Then, click Restart transfer now. For more information, see How do I restart a domain name transfer after I correct an error? and How do I change my admin email address at my current registrar?
- Error: Invalid authorization code — You entered an invalid authorization code for your domain name transfer. Click Update authorization code to re-enter it. For more information, see How do I update an invalid or missing authorization code for my transfer?
- Error: Transfer rejected — Your current registrar rejected your domain name transfer. Contact your current registrar to resolve outstanding issues, and then repurchase the transfer in your account with us.
If your domain name is stuck in No action required: Initializing status:
Normally, this status means that we are initiating your domain name transfer. However, if you registered or transferred the domain name in the past 60 days, ICANN policy says that you cannot transfer it. In this case, the Recommended Action for your transfer says, "You can only transfer domains that were last registered or transferred more than 60 days ago. We'll re-initiate this transfer when the domain is eligible."
NOTE: A 60-day lock does not apply to .au domain names.
Your domain name will remain in this status until we can re-initiate the transfer (if it becomes eligible per ICANN policy), or until the transfer expires (30 days from purchase). If your transfer expires, contact our support team for assistance.
If you did not receive the transfer IDs required to authorize the transfer:
The Admin Email column displays the administrative contact's (admin) email address for the domain name, as listed in the Whois database. Depending on the situation, you might need to update your admin email address, update our records, or resend the transfer IDs to your admin email address. For more information, see How do I change my admin email address at my current registrar? and How do I resend the transfer IDs to my updated admin email address?
NOTE: If you have a .au domain name, we will send transfer IDs and a confirmation email to the registrant contact's email address as it displays in the Whois database. If it is inaccurate, you should update it with your current registrar.
Related Help articles:
To prevent errors with domain name transfers to us, see Preparing to Transfer Domain Names to Us.
To prevent or resolve errors with transfers to another registrar, see Transferring Domain Names to Another Registrar.
For more information about the options available on the Pending Transfers page, see Understanding Pending Transfers in the Domain Manager.
