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Can I order a hosting account if I live outside the United States?
You can order Web hosting even though you don't live in the United States, unless you...
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What does Error Opening Domain mean?
If you receive this error, you must change the domain name's DNS through the account...
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What file displays when someone browses to my domain name?
When a visitor types your domain name in to their browser they are automatically...
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Removing Dedicated IP Addresses from Your Hosting Account
You can remove a dedicated IP from your hosting account.
To Remove the Dedicated IP...
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Explanation of Hosting-Related User Accounts
During your hosting account purchase, set up, and management, you create a number of...
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Identifying, Removing, and Preventing Malware on Your Hosting Server
Malware comes in many forms, from an unwanted ad reappearing on your site to an...
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Should I choose a Windows or Linux hosting account?
The type of hosting you need depends on what kind of development language or database...
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What MIME types does my Windows hosting account support by default?
You can configure MIME types using a web.config file if you are running IIS 7.0. For...
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Transferring Your Hosting Account
Moving your hosting account feels as scary as moving into a new house. Because it...
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What if I don't know HTML? Can I still create a Web site?
There are a number of tools available that will help you create a website even if you...
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Which components does my hosting support?
Some websites need particular components to function correctly. Check this list to...
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Common Web Page Errors
HTTP status codes are three-digit numbers that provide Web browsers with information...
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Can I run Magento on shared hosting?
You can run Magento® on Linux shared hosting, however, shared hosting will not...
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Working with JSON
JSON or JavaScript Object Notation, is syntax for storing and exchanging text...
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What software do you install on your Linux hosting accounts?
This is the Web software, and versions, on our Linux hosting servers:
Operating...
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How many websites can I host with one shared hosting account?
Depending on the kind of hosting account you have, you can either host multiple,...
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Am I using Classic Hosting or Web Hosting?
We offer two separate platforms for our Web Hosting accounts, Classic Hosting and Web...
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Are proxy servers required for outbound connections from my shared hosting account?
No, proxy servers are not required for outbound shared hosting connections as of...
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What is open-source software?
Open-source software is freely distributed and lets anyone modify the source code....
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What type of hosting account do I have?
Many of our hosting accounts offer different features from one another. Fortunately,...
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Can I use exec cmd or exec cgi in my SSI or SHTML files?
For security reasons, we do not let you use exec cmd or exec cgi in your SSI or...
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Why is my site slow?
Your site can feel slow for two reasons. It can take a long time to generate a given...
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Finding Your Hosting Account's Absolute Path
Your absolute hosting path specifically points to your hosting account on our server's...
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Do your hosting accounts support RSS feeds?
Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import RSS...
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How many files can a shared hosting directory hold?
Your shared hosting account's directories can hold up to 1,024 files * . This limit...
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Finding Your Hosting Account's IP Address
Your hosting account's IP address is the address computers use to access it, both for...
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Do your shared hosting accounts support streaming video?
Streaming video is delivered directly from a Web server to an onscreen video player....
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Backing up Your Hosting Account
Keeping a backup of your website is a wonderful idea. It provides insurance against...
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Switching Your Hosting Account Operating System
If you find that you need to switch the operating system of your hosting account,...
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How is my bandwidth usage calculated?
Bandwidth usage is a measure of website traffic. It is comprised of two traffic...
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How many folders can I create in my hosting account's root?
The number of files and subdirectories in a given directory should be limited to a...
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Web Hosting Frequently Asked Questions
Web Hosting (Fourth-Generation Hosting, aka 4GH) is a flexible hosting platform...
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What is a Dedicated IP?
A dedicated IP (Internet Protocol) is a unique Internet address dedicated exclusively...
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Can I configure MIME types on my Linux Hosting Account?
You can configure MIME types on your Linux hosting account using a .htaccess file....
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Redeeming a Standard Single Domain SSL Certificate in the Hosting Control Panel
An SSL certificate authenticates the identity of your website to visiting browsers...
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What is bandwidth?
Bandwidth measures the amount of data that passes between a website and the rest of...
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What does my SSL Status mean?
An SSL certificate authenticates the identity of your website to visiting browsers and...
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How many visitors can view my site at once?
All of our shared hosting accounts have a limit to the number of concurrent — or...
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Who Needs a Dedicated IP Address?
Most shared hosting users have little need for a dedicated IP address. However, a...
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How do I check my SSL Status?
Your SSL Status represents the status of any Standard Single Domain SSL certificate...
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Adding or Removing a Dedicated IP Address from Your Hosting Account
With shared hosting, many websites use the same IP address. You might require your own...
