Help Center

Version 2.0

• My Account
• Account Settings

Related Articles

• Accessing Your Order History
• Taking a Screenshot of Your Desktop
• Clearing Your Browser's Cache
• I Didn't Receive My Two-Step Authentication Code
• Enabling Two-Step Authentication
• Locking down a Compromised Account
• Retrieving Your Customer Number or Resetting Your Password

Account Settings Articles

Managing Your Account Information

It's important to keep all of your account information updated. This includes your...

Updating Your Account Password

You can update your password after logging in to your account. If you forgot your...

Disabling Two-Step Authentication

If you no longer want to use Two-Step Authentication, you can disable it. However,...

Blacklisted Passwords

We take our customers' security very seriously, so we enforce password requirements to...

I don't want to get email or direct mail from you. How can I stop it?

If you currently receive unsolicited email or direct mail from us and do not want to...

How do I log in to my Account Manager?

You can manage many of the settings for your products and services from within your...

Managing Your Contact Preferences

We only want you to hear what you want to from us, so it's important that we let you...

Accessing Your Order History

You can view, print, and search your account's previous orders and refunds. To...

Taking a Screenshot of Your Desktop

When you contact our 24/7 Support team, we might ask you to provide a screenshot of...

Clearing Your Browser's Cache

Clearing your browser's cache might help alleviate many problems including:...

I Didn't Receive My Two-Step Authentication Code

If you don't receive your Two-Step Authentication code, you have two options:...

Enabling Two-Step Authentication

Two-Step Authentication adds another layer of security to your account by texting you...

Locking down a Compromised Account

If you experience security difficulties, locking someone completely out of your...

Retrieving Your Customer Number or Resetting Your Password

To log in to your account, you need your customer number and password. If you cannot...

Finding or Changing Your Call-in PIN

When you contact our support department, we ask for your Call-in PIN, which you...

Updating Your Account's Email Address

It's important to keep your account's email address updated so you can receive...