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Can I have multiple VAT IDs?
Yes. Each of the payment methods associated with your account can have a different VAT...
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Designating an Alternate Payment Method
You can designate an alternate payment method to use in the event that the primary...
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Why do I have to pay Value Added Tax?
If you are a resident of any country within the European Union (EU), you are required...
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Managing Payment Methods
You can add, update, or delete payment methods associated with your account in the...
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About Credit Card Account Updater Programs
We're enrolled in the Visa® Account Updater and MasterCard® Automatic...
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Changing Your Default Display Currency
You can change the currency of the prices that display on our website in your Account...
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What is Value Added Tax?
In accordance with European Union Directive 77/388/EEC, Value Added Tax applies only...
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Locking down a Compromised Account
If you experience security difficulties, locking someone completely out of your...
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How do I deposit funds to my GoodAsGold account?
GoodAsGold deposits must be wire transferred to us. To do so fill out the GoodAsGold...
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Which forms of payment do you accept?
We accept the following forms of payment:
Credit Cards
Visa...
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Who is Stone River?
Stone River is a third-party company that helps us manage some customer assets.
If...
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Adding and Updating Payment Methods to Include a Value Added Tax ID
To Add a New Payment Method with a VAT ID
Log in to your Account Manager .
Go...
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Modifying Payee Information
To Modify Payee Information
Log in to your Account Manager .
Go to...
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Applying In-Store Credits to Purchases
When you make purchases on our website, you can use In-Store Credit the same way you...
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Entering Payee Tax Information
What kind of payee tax information we require depends on whether or not you are a U.S....
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Accepted Payment Methods
We accept the following payment methods, based on your billing country and the...
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Viewing Your In-Store Credit
If you have an In-Store Credit applied to your account, we store it in your account...
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What is Good As Gold?
Good As Gold is our own payment method that lets you transfer funds directly between...
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Viewing Your Pending Orders
When you place an order with us using international payment options, they can take up...
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Adding PayPal as a Payment Method
If you have a PayPal® account, you can use it to pay for your purchase. The first...
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Accessing Your Order History
You can view, print, and search your account's previous orders and refunds.
To...
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Paying for Orders with iDEAL
We offer iDEAL as a payment option to our customers making purchases in Euros. Because...
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What are the Value Added Tax rates for the EU member states?
In accordance with European Union Directive 77/388/EEC, the following are the VAT...
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Which products are subject to Value Added Tax?
The following goods and services fall within the definition of those that are taxable...
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Updating Payment Methods for Renewing Products
You can update the payment method associated with renewing products in your account....
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Can I get a refund of unused GoodAsGold funds?
Yes. However, there is a transaction fee of $20 to process the refund. Only full...
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Enabling Express Checkout
Express Checkout is a fast and easy way to purchase our products. Once enabled, this...
