Can I re-send an Express Email Marketing campaign?
Print this Article
Last Updated:
March 21, 2017 8:03 AM
Yes, under two circumstances:
- If you sent an Express Email Marketing® campaign and there were undeliverable email bouncebacks, you can re-send the campaign to re-try delivery to qualifying bouncebacks.
- If your campaign contact list included contacts that were not validated opt-ins at the time the campaign was originally sent, you can re-send the campaign to any newly-opted contacts, if present.
NOTE: Bouncebacks can occur for several reasons. Some, like our email engine receiving an auto-reply from the receiving email server, allow you to re-send the campaign. Others, like an invalid email address, do not allow the re-send. The Bouncebacks total displayed on the Resend Campaign screen includes all bouncebacks regardless of the bounceback type. Example 1: The Bouncebacks total displays 10 bouncebacks for the campaign. Five of these can be re-sent and five cannot. Re-sending the campaign will re-send it to the five eligible contacts only. Example 2: The Bouncebacks total displays 10 bouncebacks for the campaign. All 10 of these are ineligible for a re-send. In this case, Resend will be disabled.
