Using Shortcut Keys in Workspace Email
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Last Updated:
September 21, 2017 1:13 PM
There are several keyboard shortcuts available in Web-Based Email to make everyday tasks such as sending, replying, and composing email easier and faster.
To Use Shortcut Keys
- Open Web-Based Email.
- Hover over the Settings drop-down menu, and then select Display Settings.
- Click the Other tab.
- Shortcut keys are enabled by default. To disable shortcut keys, uncheck the box next to Enable shortcut keys. Check the box to re-enable the shortcuts.
- Click OK.
Here is a list of the keyboard shortcuts and what they do:
| Action | Shortcut Keys | Description |
|---|---|---|
| Open new message | Enter | Opens selected message |
| Send | CTRL (PC) or CMD (Mac) + Enter | Sends message from the composer |
| Return to message list | l | Refreshes the page and returns to the previous message list |
| Reply | r | Replies to message sender |
| Reply All | a | Replies to all message recipients |
| Forward | f | Forwards a message |
| Compose | c | Opens a new message in the Compose window |
| Mark as Read | Shift + r | Marks your message as "read" |
| Mark as Unread | Shift + u | Marks your message as "unread" |
| Flag | g | Flags message |
| Clear Flag | Shift + g | Clears flags |
| Search | s | Opens the Search page |
| p | Prints selected message(s) | |
| Save as Draft | CTRL (PC) or CMD (Mac) + s | In the composer, saves message to the draft folder |
| Save as Template | CTRL (PC) or CMD (Mac) + Shift + m | Saves message to the Templates folder |
| Select next email | Down arrow or j | Selects the next email in the message list |
| Select previous email | Up arrow or k | Selects the previous email in the message list |
| Delete email | Delete or Backspace | Deletes the selected email(s) |
| Select All | CTRL (PC) or CMD (Mac) + a | Selects all emails in the current message list |
| Deselect Email | Esc | Deselects all selected emails in the current message list |
| Expand/Collapse | Tilde (Shift + `/~) | Expands or collapses preview pane |
