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• Account Management

Related Articles

• Managing Email Products
• Applying Additional Disk Space to Email Addresses
• Updating Your MX Records
• Searching in the Email Control Center
• Managing Spam Settings in the Email Control Center
• Changing Your Email Password in the Workspace Control Center
• Deleting Email Addresses from Your Account

Managing SMTP Relays in the Workspace Control Center

SMTP relays let you send emails through our servers using third-party clients, such as Microsoft Outlook®. To prevent spam, we limit our email accounts to 250 SMTP relays each day. This lets you send 250 emails, using third-party clients, from your email address each day.

You can view the number of SMTP relays remaining in your account. If you want to send more than 250 emails per day from an email address, you can purchase more SMTP relays. It can take up to 24 hours for them to be available for use.

If you're using the Email Control Center, please see Managing Your Email Account SMTP Relays.

NOTE: This limitation does not apply to Hosted Exchange Email addresses.

To View SMTP Relays

1. Log in to your Account Manager.
2. Click Email.
3. Next to the account you want to use, click Launch. The Workspace Control Center displays.
4. Click View Email.
5. Go to the View By section, and then click Email Accounts Only.
6. Next to the account you want to view, hover over the edit icon, and then click Email Setup Center. The Email Setup Center displays.
7. Your remaining SMTP relays display in the General Information section.

To Purchase More SMTP Relays

1. Log in to your Account Manager.
2. Click Email.
3. Next to the account you want to use, click Launch. The Workspace Control Center displays.
4. Go to the upper-right corner of your screen, and next to Running out of SMTP Relays?, click Buy more.
5. Complete the purchase process.

To Assign More SMTP Relays to Addresses

1. Log in to your Account Manager.
2. Click Email.
3. Next to the account you want to use, click Launch. The Workspace Control Center displays.
4. Click View Email.
5. Go to the View By section, and then click Email Accounts Only.
6. Next to the account you want to view, hover over the edit icon, and then click Edit. The Edit Account window displays.
7. Go to the SMTP relays per day menu, and then select more relays.
8. Click Save.

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