Frequently Asked Questions
Getting Started Articles
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Downloading Files Using the FTP File Manager
NOTE: Before you start, click here to see which version of the FTP File Manager is... -
Copying Files Between Directories Using the FTP File Manager
NOTE: Before you start, click here to see which version of the FTP File Manager is... -
Moving Files Between Directories in the File Manager
NOTE: Before you start, click here to see which version of the FTP File Manager is... -
Restoring a Linux Hosting Account
NOTE: Before you start, click here to see which version of the FTP File Manager is... -
Checking Your Account Status
You may have to wait up to 48 hours before you can upload files to your account (FTP),... -
Can I edit my Web site's content without having to FTP?
Yes, you can create new and edit existing files through the File Manager in your... -
Welcome to Web Hosting
Welcome to your new Web Hosting account. Before you dive in, there are a few things... -
Canceling Your Hosting Account
Canceling your hosting account removes your website's files from our servers. Be sure... -
Hosting Account Getting Started Guide
If you're new to hosting, this article will help you get started.
1. Set up Your... -
Compressing Web Pages for Faster Load Times
Compression is a simple, effective way to save bandwidth and speed up your website in... -
Working with Mobile Websites in Web Hosting
After you publish your website, you can use the mobile feature in Web Hosting to... -
Transferring Your Hosting to Us
This guide assists you in transferring your hosting from another company to us. You... -
Uploading Files Through Your Control Panel
NOTE: Before you start, click here to see which version of the FTP File Manager is... -
What does it mean to host a domain?
Hosting (also known as website hosting or Web hosting) is the business of housing,... -
Changing Your Hosting Account (FTP/Panel) Password and Username
You can change the credentials you use to log in to your account via FTP, which lets... -
Where can I find my customer number?
You can find your customer number in the Welcome section of your Account Manager.... -
Setting up Your Hosting Account
After you purchase a hosting plan, you need to set it up before you can use it to host... -
Troubleshooting FileZilla FTP Connections
If you have problems establishing an FTP connection to your hosting account using... -
How long does it take to set up, upgrade, or downgrade my hosting?
Linux
Initial setup of your Linux shared hosting takes 24-48 hours.... -
Upgrading or Downgrading Your Hosting Account
If you find that you need additional space, bandwidth, or features for your website,...
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