Help Center

Version 2.0

• Email Support: Submit a Ticket

• Email
• Account Management

Related Articles

• Managing Email Products
• Applying Additional Disk Space to Email Addresses
• Updating Your MX Records
• Searching in the Email Control Center
• Managing Spam Settings in the Email Control Center
• Changing Your Email Password in the Workspace Control Center
• Deleting Email Addresses from Your Account

Checking Your MX Record Settings in the Email Control Center

There are a variety of factors that can affect whether or not you can send and receive email. MX records are among them. You need to have the correct MX records to get your email.

You can verify that you have correct settings for your MX Records in the Email Control Center. If your current settings are incorrect we will provide you with the correct settings for your POP or IMAP email account.

To Check Your MX Records in the Email Control Center

1. Log in to your Account Manager.
2. From the Products tab, select Email.
3. Next to the account you want to change, click Launch. The Email Control Center displays.
4. Go to the Domains tab.
5. Select the email account you want to verify MX records for, and then click Server Addresses.

NOTE: Any changes made to the MX record on the domain can take up to 48 hours to propagate.

For more information on how to add or edit your MX Records, see Managing DNS for Your Domain Names.

If you're using the Workspace Control Center, see Checking MX Records in the Workspace Control Center.

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