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• Email Support: Submit a Ticket

Related Articles

• Managing Email Products
• Why is my POP3 account not working with Windows Vista?
• Applying Additional Disk Space to Email Addresses
• Updating Your MX Records
• Searching in the Email Control Center
• Managing Spam Settings in the Email Control Center
• Changing Your Email Password in the Workspace Control Center

Checking MX Records in the Workspace Control Center

There are a variety of factors that affect sending and receiving email. MX records are among them. You need to have the correct MX records to get your email.

You can verify that you have correct settings for your MX Records in the Workspace Control Center. If your current settings are incorrect, we will provide you with the correct settings for your POP or IMAP email account.

For more information on adding or editing MX Records, see Managing DNS for Your Domain Names. If you're working with the Email Control Center, please see Checking Your MX Record Settings in the Email Control Center. If you're seeing an alert about MX errors, please see Why does my email account show that it is Pending Setup: MX Error?

To Check Your MX Records

1. Log in to your Account Manager.
2. Click Email.
3. Next to the account you want to change, click Launch. The Workspace Control Center displays.
4. From the Tools menu, click Server Settings. Your MX records display.

NOTE: Any changes made to the MX record on the domain can take up to 48 hours to propagate.

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